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FAQs

Get any needed writing assistance at a price that every average student can afford.

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Frequently Asked Questions

How does Brainy Experts work?

To learn about how our service works, please visit How It Works page where you can read a detailed explanation of our features, along with a step-by-step guide.

How do I place an order Brainy Experts?

To place an order, simply navigate over to the Order Form and fill in the required information concerning your particular order. Alternatively, you can place your order over the phone (toll free) or by using either the Live Chat or Email feature at the top of the website or Contacts section.

How do I fill in the order form?

There are two types of order forms — a shorter and a more extended version. First one is located on the main page of our website. Once you fill out a short order form in the upper right corner of our web – site’s main page, click “Continue” button to move on to a more extended form. Once you are there, you will be able to select a deadline, upload any additional materials for the writer and specify other important requirements for your paper. Once you completed filling in your paper details, you can proceed to the next step. At this step, if you do not have an account yet, you will be able to create it and proceed to the secure payment page to pay for your order.

How can I get a discount for the order?

Our Pricing Policy offers customer – friendly prices and discounts for returning clients. Contact our support team VIA the Phone (toll free), Live Chat or Email to ask if you are eligible for a discount before placing your order. Furthermore, you can get a discount for large orders. For more details, please check our Pricing Policy.

My order requires me to use a specific source that I do not have, can you guys find it?

We have a wide variety of online resources and access to multiple databases to find the right source for you. While we can’t find absolutely everything, we can typically dig it out. If a situation arises where we can’t find a certain book or article, we will notify you ASAP and figure out a solution.

I am curious about the status of my order, how do I find out?

If you would like an update concerning the status of your order, please contact our Customer Support Team VIA the Phone (toll free), Live Chat or Email Alternatively, you can proceed to your Personal Dashboard and submit a new comment there. Please be patient in waiting for a response, our writers and editors try their best to answer questions as soon as possible!

How qualified are the writers?

All of our writers are seasoned veterans of the trade. They all went to prestigious universities and graduated with high GPA’s. They know the ins and outs of how to get A’s.

Are the papers 100% plagiarism - free?

We guarantee that our papers are absolutely original! Every paper is checked with several sophisticated plagiarism checking services to make absolutely sure that it is completely plagiarism — free.

Is your service confidential?

Yes, we are a private company and uphold a strong sense of decorum in dealing with confidentiality. We will not, under any circumstance (unless required to do so by federal law), give out any of your personal information to anyone, ever.

Is my payment secure?

Absolutely, we use PayPal — the safest and easiest way to pay online. Your transaction, along with your personal information, is 100% confidential.

I need my paper really soon! When will I get it?

You will receive your paper at the time that you specified when you filled out the order form. Feel free to contact us if you have any additional questions about the status of your order.

What if I am not satisfied with my paper?

Every order is checked by several plagiarism detection systems before it is delivered to the client. If for some reason you are not completely satisfied with the quality of the delivered paper, you may ask for a free revision according to our Revision Policy within fourteen (14) days after the actual deadline (the moment that we have sent you your completed paper) of your order. The writer will adjust everything according to your comments. However, revision instructions should not violate the original ones.

What happens if I need last minute changes made to my order?

While we make our best effort to be responsive and helpful 24/7, all changes must be made in accordance with our Revision Policy. If you would like this policy explained to you in greater detail, please contact one of our support representatives VIA the Phone (toll free), Live Chat or Email.

What are the proofreading and editing services?

Proofreading and editing services are necessary when you already have a draft or the whole paper completed and would like our writer to improve its content. Both these services will require you to upload the initial text since you are not paying for writing from scratch. Editing and proofreading are defined as changing the content of your draft, formatting the paper according to a particular formatting style, and proofreading the content. Editing and proofreading may cover a possible change of content of up to 25-30%.

Who will write my order?

Your paper will be completed by a qualified ENL writer. We NEVER outsource work from ESL writers. Your dedicated writer will also specialize in the topic you have requested and have the necessary experience to complete your paper in the best possible and accurate way.

Can I contact my writer personally?

Every client can contact his/her writer directly VIA the personal control panel on this website. Additionally, effective cooperation between the customer and the writer is supported by our team members VIA the Phone (toll free), Live Chat or Email 24/7.

Do you have a Money Back Guarantee?

We have a very fair 100% money back guarantee policy that fairly resolves all the disputed and questionable cases. You will certainly get your money back if there were any violations from our side.

What is your revision policy?

We will be happy to revise your order for free as long as the revision you request fits the scope of your original order. Please note that you have fourteen (14) days after the actual deadline (the moment that we have sent you your completed paper) of your order to ask for a free revision according to our Revision Policy.

On-demand options

  • Professor's Samples
  • Part by part delivery
  • Overnight Delivery
  • Copies of used sources
  • Expert Proofreading
  • 2-hour delivery

Basic Features

  • Free Title page and bibliography
  • Unlimited Revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 Support

Paper Format

  • 250 words per page
  • Unlimited Revisions
  • Double Spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)